ARCS Getting Started

A quick resource list for getting started with IT in Fall 2023

For Support of Hardware and Software provided by the Schools and College of Sciences

Email support@arcs.gatech.edu

What this does:

• Creates a ticket with subject [gtrt #xxxxxx]
• Tracks issues so the team can respond
• Helpful details to include:
  • Computer name, serial number, or asset tag
  • Where you are located and if in-person support is needed
  • Screenshot for software errors

The Scope of Services ARCS provides

For Campus-level or licensed services

General Campus Support and FAQs

• https://gatech.service-now.com/technology
• https://gatech.service-now.com/home

Classroom Support and Conference Room Audiovisual (AV)

General classroom and AV support is provided by https://avservices.gatech.edu/

• For in-class urgent requests call 404-385-1111
• AV Services request form
• AV Training request form
• Getting Started Guide

Campus-provided Resources

• Wifi – eduroam – Use username@gatech.edu
• VPN – Global Protect client – vpn.gatech.edu
• Cloud storage – OneDrive, SharePoint, Box, Dropbox
• Online Meetings (links require GT login) – MS Teams, Zoom
• Virtual Lab (v-lab) – https://mycloud.gatech.edu (CoS-GPU)
• PACE High Performance computing
  • https://pace.gatech.edu
  • Request access via PI then email support@arcs.gatech.edu
  • $68 –credit per month (10,000 hours on base HPC nodes)
  • Backfill queue - free
• Canvas Support: support@instructure.com or 833-476-1172
  • GT Digital Learning Support Team office hours https://gatech.instructure.com/
  • Pedagogical Consultations from GT's Center for Teaching and Learning

Your Georgia Tech Account

Passport

You have a single username and password which is used for almost all campus services.

Your initial password is generated randomly, and you must change it within 24 hours. Once changed, it will work on all our platforms (Linux, Mac, and Windows).

Duo 2-Factor Authentication

Georgia Tech uses two-factor authentication to protect your account and the Georgia Tech network. Two-factor authentication, also known as 2FA, is an added layer of security that requires your username and password along with an additional confirmation. Most users use the free Duo Mobile smart phone application, but if you do not have a smart phone, other options are available.

You can manage your password, 2FA, and your campus email aliases at  https://passport.gatech.edu/

You must abide by all Institute policies. For further details see http://b.gatech.edu/it-policies.

Note that user accounts are for individual use only and passwords are not to be revealed to anyone, including us. Do not allow another person to use your account. If campus detects that your account is in use by more than one person, it will be immediately suspended without warning.

If you need help sharing data, please contact the Support team at support@arcs.gatech.edu.

Guest accounts can be created at https://passport.gatech.edu

Email

Office365 — mail.gatech.edu

Web mail is the only method Microsoft will support.

• Outlook, Thunderbird, Mac Mail work, but are not officially supported
• Setup Thunderbird and Mac Mail with the email address you want recipients to see as the From address (ie. first.last@gatech.edu)

Federal Educational Right to Privacy Act (FERPA)

Do not transmit personal (your's or students') information via email. Email is public record and subject to open records act requests.

Traveling with a GT Laptop & Data

In general, when preparing to travel:

• Contact ARCS for assistance with technology travel preparations
• Remove any student, proprietary, institute and/or personal data from the laptop
• Save a copy to a GT fileserver or cloud service (OneDrive or Dropbox) and access it remotely
• Perform OS & software updates

GT Cyber Security Travel Tips security.gatech.edu/traveltips

For international travel, it is preferred that one travels with an OIT-provided "clean laptop" rather than your primary assigned GT laptop. Please use their Request form for this service.

College Provided Computers

State funded full time Faculty and Staff are eligible for a Tech Refresh system.

• https://arcs.gatech.edu/technology-refresh
• Windows or Mac laptop
• Monitor, Keyboard and Mouse

Research funded individuals:

• Must use research funds to purchase a system to meet the needs of the research
• Provide funding source (GRxxxxx or DExxxxxx) to charge in a request to support@arcs.gatech.edu
• Provide general specifications needed, and we will work with you to get quotes from our approved vendors (Dell, Lenovo, Apple)

Printing

Departmental copiers

• Small to medium print jobs – not recommended for printing textbooks
• Can print PDFs from USB

If you need to print an exam or large print job, utilize Central Printing. Please work with your school admin office for payment & delivery.

Paper and Clay for low-cost, large format printing

Library Print Studio for walk-up poster printing.

Link and info to add cos-print printers